What if we told you candid communication enhances innovation, ownership, engagement, and performance? What if we told you that the benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing? And what if we told you research shows, that most of the time, people never share their true thoughts with each other—and especially not with their leaders?

You might respond: “I already knew that stuff. And anyway, I’m different. My people share openly.”

And we’d reply: “We used to think that too about ourselves. And so did nearly every single person we’ve ever worked with. And we were all dead wrong.”